At Dashy Zone, we strive to deliver high-quality hosiery, sportswear, streetwear, fitness wear, and textile products. As most of our products are customized and made-to-order, our return and refund policy is outlined below.

Order Nature

All products at Dashy Zone are customized or bulk manufactured, based on client requirements such as design, fabric, size, and branding. Therefore, returns are limited.

Returns Eligibility

We only accept returns under the following conditions:

  • The product is defective or damaged
  • The product is incorrect (wrong design, size, or specifications)
  • The issue is reported within 7 days of delivery

To request a return, customers must provide:

  • Order details
  • Clear photos or videos showing the issue

Non-Returnable Items

We do not accept returns in the following cases:

  • Change of mind after order confirmation
  • Minor color or design variation due to screen differences
  • Incorrect details provided by the customer
  • Customized or branded products (unless defective)

Refund Policy

Refunds are only processed if:

  • The return request is approved after inspection
  • The product issue is verified by our team

Refund options may include:

  • Full or partial refund
  • Replacement of the product
  • Store credit (if applicable)

Refund Processing Time

  • Approved refunds are processed within 7–14 business days
  • Time may vary depending on the payment method or bank processing

Return Shipping

Customers may be responsible for return shipping costs unless the error is from our side

Shipping charges are non-refundable

Order Cancellation

  • Orders can only be canceled before production begins
  • Once production has started, cancellation is not allowed